Frequently Asked Questions

Contact Us
Ordering / Shopping
Shipping
International Shipping
Exchange and Returns
Security and Privacy Policy



Contact Us


Customer Service: CustomerService@HalloweenStarWarsCostumes.com

Returns: Returns@HalloweenStarWarsCostumes.com

Toll Free 800 Number: 877-800-6897

Mailing Address:

HalloweenStarWarsCostumes.com
4875 White Bear Parkway
White Bear Lake, MN 55110

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Ordering / Shopping

How do I determine the correct size to order?

We offer a sizing chart on every product page which is customized for that particular item. If you are not sure which size to purchase we recommend ordering the larger size and adjust the costume if needed to make it fit. Costumes tend to run small and most costumes are unable to be adjusted when they are too small. The measurements on the size charts are for the person wearing the costume, these are NOT the measurements of the costume itself. Please CLICK HERE for a general size chart.

How do site offers and promotions work?

If you receive a valid site offer or promotion code, simply enter the code in at the bottom of the check-out page, once you are ready to order. Shipping offers and discounts are valid within the 48 contiguous United States and applies to ground shipping only. These offers are not available on previously placed orders.

What do I do if there is a problem with my order?

If your order is put on hold we will send you an email alerting you to its status. For any other concerns please contact us at 877-800-6897, you can also email us at CustomerService@HalloweenStarWarsCostumes.com.

How do I know if an item is in stock?

We use real-time inventory which means if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All of our orders ship the same business day as long as the order is shipped by 1 PM central time.

If an item is out of stock, am I allowed to purchase this item by placing a back order?

No, you cannot but may sign up to receive an email on the product page when the item is in stock. We do not currently accept orders for items that are out of stock.

How do I know if my order has been confirmed and received?

As soon as your order is placed you will receive a confirmation email immediately. We will send you a second email with a tracking number once your order has been shipped. You may contact us at CustomerService@HalloweenStarWarsCostumes.com or you can call us at 877-800-6897 to check to see if we received your order.

Can I buy from HalloweenStarWarsCostumes.com by phone or an alternative method?

Our website is safe and secure. We will provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information and our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. Our website is also tested daily by McAfee to ensure our website is safe, secure and protected from hackers.

However, feel free to place an order by the following other methods:

PHONE: You may place your order over the phone by calling us at 877-800-6897.

For your information safety and security we do not encourage placing orders via email or through our chat portal. Please order online or call us when you’re ready to order.

How do I cancel or make changes to my order?

*Please note that during the month of October that cancellation requests are not accepted.

Please email us at CustomerService@HalloweenStarWarsCostumes.com or you can call us at 877-800-6897 to make a change to your order. Please note that our goal is to ship your order immediately and we have set up our system to automatically process your order as quickly as possible. We will make every attempt to cancel or change your order but will NOT guarantee that your change will be made. If an error is made and we are unable to stop your order, we need you to receive the order and return it for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been placed and sent to the warehouse for processing. We apologize for any inconvenience this may cause. Please CLICK HERE to view our full return policy.

How do I figure out the pricing and availability?

Our website displays the most current information available regarding pricing and availability of items. We use real-time inventory thus if you can add the item to your shopping cart then the item is in stock and ready to be shipped.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.

What taxes will I have to pay?

We only charge sales tax if your order is shipped to Minnesota.

If I place my order today, when will I receive it?

The time it takes for you to receive your order depends on where you live and what shipping method you select.

Please remember the following information regarding shipping time:

  • The day of your order does not count as a shipping day.
  • All orders ship the SAME business day as long as the order is placed by 1pm CST.
  • Our shipping carriers do not count Saturday or Sunday as delivery days.
  • Our shipping carriers do not deliver on Saturday or Sunday.

The chart below shows how long it will take to receive your order. Remember that the day of your order, holidays and weekends do not count as shipping days.

Shipping Options
USPS*/UPS Economy Guaranteed within 4-8 Business Days
UPS Priority Guaranteed within 4 Business Days
UPS Expedited Guaranteed in 3 Business Days
UPS Express Guaranteed in 2 Business Days
UPS Overnight Guaranteed in 1 Business Day

*Orders that are shipped via USPS (United States Postal Service) are subject to variable timing and delivery times may fall outside the Official Costumes stated guaranteed delivery times.

** If you are experiencing longer than expected delivery times and have selected the USPS shipping option please contact your local postal carrier.

Shipping Example: If you place an order on Friday by 1 pm CST via Express your order will ship on Friday and you will receive your order on Tuesday.

If you still have questions please email us at CustomerService@HalloweenStarWarsCostumes.com or you can call us at 877-800-6897.

International customers, please CLICK HERE for further information regarding International shipping time.

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Shipping

How are shipping charges determined? 

Shipping charges are determined by the weight of items you order, the shipping method you select and your location. To receive immediate estimated shipping charges please add the items to your cart and go to the bottom of the checkout page enter your zip code and hit apply.

International customers, please CLICK HERE for further information regarding International shipping costs.

When will I receive my order?

We use real-time inventory which means that if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All orders placed by 1 PM central time ship the same business day. We ship via UPS and offer a variety of shipping options so that you can have your order when you want it. Delivery time depends on where you live and what shipping method you select.

Please remember the following information regarding shipping time:

  • Please note that the day of your order does not count as a shipping day.
  • All orders ship the SAME business day as long as the order is placed by 1PM Central Time.
  • Our shipping carriers do not count Saturday or Sunday as delivery days.

For example, an order placed on Thursday by 1pm Central Time using Express would ship on Thursday and the order would be delivered on Monday.

Shipping Options

USPS*/UPS Economy Guaranteed within 4-8 Business Days
UPS Priority Guaranteed within 4 Business Days
UPS Expedited Guaranteed in 3 Business Days
UPS Express Guaranteed in 2 Business Days
UPS Overnight Guaranteed in 1 Business Day

*Orders that are shipped via USPS (United States Postal Service) are subject to variable timing and delivery times may fall outside the Official Costumes stated guaranteed delivery times.

** If you are experiencing longer than expected delivery times and have selected the USPS shipping option please contact your local postal carrier.

 International Customers please CLICK HERE for more information. 

 If you do not see an answer to a question that you have please email us at CustomerService@HalloweenStarWarsCostumes.com or you can call us at 877-800-6897.

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International Shipping

We ship internationally to over 200 countries. Please CLICK HERE for more information regarding international shipments

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Exchange and Refund Policy

Please CLICK HERE to view our full exchange and return policy.

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Security and Privacy Policy

Is my information safe and secure?

We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and secure. We will provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. Our website is also tested daily by McAfee to ensure our website is safe, secure and protected from hackers. We do not sell any of your information to any third parties.

What is our privacy policy?

Please CLICK HERE to view our full privacy policy.

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